This site uses cookies. To find out more, see our Cookies Policy

Business Service Plant Coordinator in Savannah, GA at Hargray

Date Posted: 11/30/2018

Job Snapshot

Job Description

General Description of Position:

 

Responsible for all facets of the service order delivery and provisioning process and for communication to all groups and departments involved in the process to ensure service delivery dates are met.

Duties & Responsibilities:

  • Receives and dispatches service orders generated by Major and Strategic Business Account Representatives. This includes verifying that Sales Orders and required Job Packages are submitted and complete and that these are validated for completeness and accuracy.
  • Dispatches orders and troubles in HES to field personnel. Successfully tracks orders and coordinates collection of additional information required to successfully provision services for a customer.
  • Demonstrates a practical and efficient working knowledge of all of the business products and services sold by Hargray including Metro-E, Symmetrical High Speed Data (SHSD), DBN, Data Circuits (ISD, T1, PRI), Static IP Addresses, Colocation, Resale Elements, LNP and Asymmetrical High Speed Data (AHSD).
  • Assists in ordering necessary materials outlined in job-implementation packages for the full range of products marketed by the Business Sales Department.
  • Provides training and knowledge assistance, as required, on business plant coordinator duties for each product and service for internal and external customers.
  • Coordinates service order activity associated with all job-implementation packages and other related details associated with implementation and service for all products marketed by the Business Sales Department. 
  • Communicates with other departments as needed to facilitate an on-time and error free service order process including service order entry, routing, provisioning and successful installation and testing of all Hargray business products sold.
  • Makes follow-up calls, as required, to ascertain customer satisfaction, to answer questions or concerns.
  • Analyzes researches, resolves, refers, and follows up on customer complaints regarding service in an expedient and professional manner.
  • Assists Business Account Sales Representatives and Sales Manager with research on accounts when needed.
  • Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customer requests and communications by phone, E-mail, fax, and mail.
  • Keeps abreast of current industry trends and practices as they relate to customer service and makes appropriate recommendations to the Supervisor, Service Center.
  • Performs other related duties as assigned by the Supervisor, SOA to ensure effective operation of the Service Center.
  • Notifies Techs of specific issues related to system outages or problems that will affect their work for the day.
  • Makes recommendations to improve overall routing effectiveness
  • Responsible for resolving open work orders.
  • Prepares various reports, compiling data from the appropriate database and a variety of other sources.
  • Provides training and guidance to others as needed.

 

Job Requirements

Duties & Responsibilities:

  • Receives and dispatches service orders generated by Major and Strategic Business Account Representatives. This includes verifying that Sales Orders and required Job Packages are submitted and complete and that these are validated for completeness and accuracy.
  • Dispatches orders and troubles in HES to field personnel. Successfully tracks orders and coordinates collection of additional information required to successfully provision services for a customer.
  • Demonstrates a practical and efficient working knowledge of all of the business products and services sold by Hargray including Metro-E, Symmetrical High Speed Data (SHSD), DBN, Data Circuits (ISD, T1, PRI), Static IP Addresses, Colocation, Resale Elements, LNP and Asymmetrical High Speed Data (AHSD).
  • Assists in ordering necessary materials outlined in job-implementation packages for the full range of products marketed by the Business Sales Department.
  • Provides training and knowledge assistance, as required, on business plant coordinator duties for each product and service for internal and external customers.
  • Coordinates service order activity associated with all job-implementation packages and other related details associated with implementation and service for all products marketed by the Business Sales Department. 
  • Communicates with other departments as needed to facilitate an on-time and error free service order process including service order entry, routing, provisioning and successful installation and testing of all Hargray business products sold.
  • Makes follow-up calls, as required, to ascertain customer satisfaction, to answer questions or concerns.
  • Analyzes researches, resolves, refers, and follows up on customer complaints regarding service in an expedient and professional manner.
  • Assists Business Account Sales Representatives and Sales Manager with research on accounts when needed.
  • Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customer requests and communications by phone, E-mail, fax, and mail.
  • Keeps abreast of current industry trends and practices as they relate to customer service and makes appropriate recommendations to the Supervisor, Service Center.
  • Performs other related duties as assigned by the Supervisor, SOA to ensure effective operation of the Service Center.
  • Notifies Techs of specific issues related to system outages or problems that will affect their work for the day.
  • Makes recommendations to improve overall routing effectiveness
  • Responsible for resolving open work orders.
  • Prepares various reports, compiling data from the appropriate database and a variety of other sources.
  • Provides training and guidance to others as needed.

EOE/Disability