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Business Process Analyst in Hilton Head Island, SC at Hargray

Date Posted: 1/5/2019

Job Snapshot

Job Description

Hargray’ s Mission – To Envision and deliver customer delight


At Hargray, we use the latest technology to manage our diverse platforms and support operational success.  We foster an environment where innovative solutions are the key to driving our vision.  You might be a great fit for us if you love to work in a fast-paced, dynamic environment where time flies as you juggle competing priorities.  We are customer service oriented and seek applicants that are strong communicators with the ability to easily interact with multiple business stakeholders.  


If you like boundaries and exact specifications, we are not the place for you.  We are seeking creative, process analyst who will be developing and maintaining standard documentation and processes, quantitative explanation of relevant data and ongoing recommendations of alternatives and solutions. Has in-depth experience, knowledge, skills, and ability to work with moderate guidance. 


We are a 24/7 customer –focused operation. As with any Digital Transformation rollout you can expect robust challenges and full days.  However, there is a very nice tradeoff - you get to work or in one of America’s top-rated beach island!


If you are an energetic, analytical and a go-getter, please, click on the link to view the full job details and apply to this amazing opportunity.



General Description of the position:


Understands business needs and process flows. Assesses the impact of those needs, capturing, analyzing and documenting requirements and providing high-level solutions that leverage product capabilities and best practices in order to produce an optimal solution. Communicates and implements recommended solutions.


Duties & Responsibilities:


  • Work with the Hargray business units to shape the business requirement for process flows inclusion in digital Transformation project. The Business Analyst should understand the telecom industry to advise on the use cases and the potential domains that will have an impact.
  • Have the opportunity to reflect functional business needs by gathering business documents and technical requirements and meeting with business stakeholders.
  • Be a key advisor for functional business teams based on solution capabilities and best practices, leveraging reuse where applicable.
  • Design/recommend holistic and integrated high-level solutions that fit business needs, solution production operability and project budget.                                            
  • Participate in and/or lead formal and informal reviews with stakeholders, applying knowledge and experience and providing technical perspective and support.  Be an actively engaged with all phases of the Digital Transformation journey.
  • Responsible for communicating the solution, with IT personnel, to the business. Will be expected to explain the new details of new solutions and its impact on business processes.                                                                                                              
  • Ensure that the customer understands the solution and receive responses to all open questions and action items.
  • Support the customer during the scoping phase in a specific domain up through and including customer sign off.
  • Prepare solution-related documents and specifications. Configures the solution, and creates, executes and maintains accurate and detailed test plans for testing when applicable.
  • Excellent written and verbal communication skills.
  • Support the resolution of configuration/ implementation related issues if and when they arise


Job Requirements

Minimum Qualifications:


  • Degree in Computer Science or Industrial Engineering & Management, IT or comparable field
  • At least 5 years of business analyst experience in Telecom domain         
  • Customer-facing experience – ability to present the Hargray Digital Transformation solution using various methods (presentations, demos, and so on)                                                                            
  • Must have a strong and solid background of telecom network technologies
  • Sufficient technical knowledge to understand high-level architecture and technical requirements around OSS Telecommunication solutions
  • Power user of MS suite – Powerpoint/Excel/Word


Additional Qualifications Desired:


  • Ability to work off-peak hours to respond to time-sensitive needs
  • Ability to anticipate and prevent potential user problems


EOE/ Disability