Area Manager in Greensboro, GA at Hargray

Date Posted: 1/30/2020

Job Snapshot

Job Description

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? We are looking for talented people who are ready to grow with Hargray Communications. We are dedicated to developing our employees for a career and future with us. Hargray Communication is offering a career opportunity as an Area Manager!

General Description of Position:

The Area Manager will support the General Manager and will partly own the sales responsibility and support operational aspects associated with the delivery of services to Hargray’s residential customers. The responsibilities also include leading a market team to achieve/exceed revenue, operational, and customer satisfaction targets by contributing to the strategy. You will also be hiring and developing sales and operational staff and oversee the sales, support, installation, and maintenance of services. The Area Manager will cultivate, maintain, and manage key relationships with property managers, home/property owners associations, community leaders, and community residents in assigned communities. Serves as a point-of-contact for community leaders in assigned areas and provides community updates on a regular basis. Represents Hargray at meetings, social functions, and Hargray sponsored events.

Duties and Responsibilities:

  • Responsible for supporting operations alongside of GM including Sales, Customer Care, Technical Support, and Installation and Repair.
  • Partly own P&L responsibility for assigned market; must meet or exceed established revenue and profitability goals.
  • Monitors the performance of Residential sales teams as it relates to the defined region's sales and revenue goals and takes corrective action as required.
  • Makes presentations to property managers, and POA’s; attends meetings and social functions to maintain a high level of visibility for Hargray.
  • Serve as a Hargray liaison for community GM/Property Managers, and residents, working proactively to maintain and improve Hargray’s relationships and standing within the community.
  • Assures competencies are completed prior to staff doing tasks independently where required.
  • Works with key stakeholders and General Manager regarding sales/marketing efforts and contributes to the creation of an overall customer strategic plan. Significant day-to-day autonomy and ability to make decisions consistent with sales and operations plans and budgets.
  • Available for on-call assignments as needed.
  • Implements processes and process improvements in conjunction with the General Manager pertinent to the effective and efficient operation of the call center, retail store, technical support and Installation, and Repair.
  • Makes sure location personnel receives and completes necessary training to perform assigned duties.
  • Assists the General Manager in creating accurate revenue, compensation and operating expense budgets and forecasts
  • Manages staff working under direct or indirect supervision; conducts regular and frequent performance planning, coaching and evaluation
  • Aligns performance metrics to support the achievement of business, department, and team goals. Monitors and measures key-performance-indicators (KPIs) and ensures consistency and accuracy in reporting.
  • Becomes familiar with customer experiences across all phases of market’s operations, such as initial signup, seeking information, or problem resolution.
  • Implements strategies that deliver improvement in key metrics of customer satisfaction.
  • As directed by the General Manager, supervises projects that drive improved customer experience, process improvement, and cost reduction throughout the full customer lifecycle, including deploying and executing identified deliverables.
  • Manages customer escalations.
  • Performs other duties as assigned by the General Manager to ensure successful operation of the market.

 

Job Requirements

Minimum Qualifications:

  • Bachelor’s degree in related field or equivalent experience
  • 3 or more years’ experience with increasing responsibility in telecommunications with an emphasis on sales and sales training
  • Ability to utilize and analyze metrics
  • Effective oral and written communication
  • Demonstrated ability to build, develop and continuously motivate highly effective teams
  • Strong customer orientation
  • Maintains a positive, constructive, and polite, attitude
  • Strong leadership abilities
  • Strong organization, time and territory management skills
  • Ability to organize and manage multiple priorities
  • Capable of designing and implementing employee training and development
  • Excellent written and oral communication skills
  • Proficient use of computer programs, including Microsoft Word, Excel, and PowerPoint

EOE/Disability

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